Brian FlemingHow would you rate Google or Adobe Analytics?Customer / User Insight Analysts can be focused on the Customer/Users behaviour from within the project / journey. Especially in the field…1 min read·Mar 6, 2021----
Brian FlemingI was the lucky few to recognise the absolute steal their "Boots For Life" were on sale, :D1 min read·Mar 6, 2021----
Brian FlemingMeasuring Customer Experience: A Practical Framework.CX — The sum of all interactions with your brand from all customers and potential customers and their on-going relationship with your…11 min read·Apr 11, 2019--1--1
Brian Fleming5 Steps to Customer Insight: Analysing the Customer JourneyA Framework to discover and measure the whole of your Customers Experience on your site21 min read·Oct 25, 2018----