Brian FlemingHow would you rate Google or Adobe Analytics?Customer / User Insight Analysts can be focused on the Customer/Users behaviour from within the project / journey. Especially in the field…Mar 6, 2021Mar 6, 2021
Brian FlemingI was the lucky few to recognise the absolute steal their "Boots For Life" were on sale, :DMar 6, 2021Mar 6, 2021
Brian FlemingMeasuring Customer Experience: A Practical Framework.CX — The sum of all interactions with your brand from all customers and potential customers and their on-going relationship with your…Apr 11, 20191Apr 11, 20191
Brian Fleming5 Steps to Customer Insight: Analysing the Customer JourneyA Framework to discover and measure the whole of your Customers Experience on your siteOct 25, 2018Oct 25, 2018